…or how companies can benefit from customers sharing their positive brand experiences on social networks.
Market Research has now reached a point where it’s too much about anonymous respondents, even though in this day in age, people tend to build their Social Media reputation based on the product reviews they write and talk about.
This is why I believe 2012 will have to bring a huge change, because companies will start to realize the dormant power of social media influence on brands. Satisfaction Sharing. SatShare, if I may.
Let’s say you analyze a Market Research report where 50% of your 1.000 respondents have given positive reviews. In a conventional situation, these 500 people would end up in a spreadsheet and clearly, important decisions would be taken based on this. But if you took an innovative approach to this figure and gave these 500 people the opportunity to share their satisfaction on social networks, then you’d stand a good chance of reaching about 50.000 people instantly, considering at least 100 of them would share the info to 500 friends (on average)…
Networking is a lot like PR. In order to be successful at it, you need to be the best you can be.
At first, I wasn’t going to go into the advantages/benefits of good networking, because stating the obvious is not something we’re used to doing around here. But once in a while – 2 days before New Year’s Eve, for example – it’s good to take a step back and remind yourself why you’re doing what you’re doing. And I’m not talking here about the usual reasons, because those answers are easy (finding a new job, meeting new clients, etc.), but I’m talking about the kind of motivations that are even more obvious:
- Because we’re social animals and networking feeds this natural need for all good people. If you have doubts about this, ask Tom Hanks why he felt the need to make friends with Wilson in Cast Away.
- Because your friends / network say as much about you as your clothes do. “Tell me who you’re friends with and I’ll tell you who you are” didn’t just come out of thin air.
- Because networking brings out the best in people. Unless you’re Michael Jackson material, you can’t afford to be “bad”. Not these days…